EVIMERÍA home

Terms of Service

These Terms of Service ("Terms") govern your use of the Evimeria Home online store and related services (the "Service"). By using our Service, you agree to be bound by these Terms.

Article 1 (Scope)

These Terms apply to all relationships between Evimeria Home ("we," "us," or "our") and users ("you" or "customer") regarding the use of the Service.

Article 2 (Order Acceptance and Contract Formation)

A sales contract is formed when you complete the purchase process and we confirm receipt of your order. However, we may decline or cancel an order in certain cases, including payment issues, stock availability, or fulfillment circumstances.

Article 3 (Pricing and Payment)

Product prices, shipping fees (if applicable), and other charges are shown during checkout. You agree to pay using the payment methods provided by our store.

Article 4 (Shipping)

We ship to Japan and the United States. Estimated delivery times are as follows:

  • Japan: 5–14 business days
  • United States: 7–20 business days

Delivery may be delayed due to:

  • Weather, natural disasters, traffic conditions
  • Customs clearance or international shipping delays
  • Peak seasons and logistics congestion
  • Supplier or carrier circumstances

We will make reasonable efforts to assist, but we are not responsible for losses caused by delays beyond our control.

Article 5 (Tracking Information)

We generally provide tracking numbers. However, depending on the shipping method or product, tracking information may take time to update or may be temporarily unavailable.

Article 6 (Cancellations)

Order cancellations are subject to our Cancellation Policy.

Article 7 (Returns & Refunds)

1. Refund Request Period

We offer refund support only if you contact us within 7 days after the product is delivered. Requests made after this period may not be accepted.

2. Refunds Only (No Replacements)

If you contact us within 7 days after delivery and we are able to confirm the issue, we will provide a refund. We do not offer replacements or reshipments.

3. Photo Verification

For refund processing, we may request photos to confirm the condition of the product. If you do not provide the requested photos or if we cannot verify the issue, we may decline the refund request.

4. Customer-Requested Returns/Refunds

We do not accept returns or refunds due to customer preference, such as "I changed my mind," "It looked different," or "It doesn't fit."

5. Refund Method

Refunds are processed through the original payment method used at checkout. The timing of the refund may vary depending on the payment provider or credit card issuer.

Article 8 (Prohibited Conduct)

You agree not to engage in any of the following:

  • Violating laws or public order
  • Providing false information or making fraudulent orders
  • Infringing on the rights or interests of us or third parties
  • Interfering with the operation of the Service
  • Purchasing in bulk for resale purposes or any purchase we deem inappropriate
  • Any other conduct deemed inappropriate by our store

Article 9 (Intellectual Property)

All content on our Service (including text, images, logos, and designs) is owned by us or rightful owners and is protected by applicable laws. Unauthorized use or reproduction is prohibited.

Article 10 (Disclaimer)

We strive to ensure accurate and safe Service operation, but we do not guarantee completeness or uninterrupted functionality. We are not responsible for:

  • Shipping delays, lost packages, or customs delays
  • Technical issues related to your device or internet connection
  • Disputes between customers and third parties
  • Damages caused by events beyond our reasonable control (natural disasters, system outages, etc.)

Article 11 (Changes to These Terms)

We may update these Terms at any time. Updates become effective once posted on our website.

Article 12 (Governing Law and Jurisdiction)

These Terms are governed by the laws of Japan. Any disputes related to the Service shall be subject to the exclusive jurisdiction of the court having jurisdiction over our business location.

Legal Information

Business Name: Evimeria Home

Owner/Representative: Byakko Kondo

Business Address:
8-21-2, Yoshiwara 2-chome
Fuji City, Shizuoka 417-0051
Japan

Contact Email: info@evimeria105.com

Pricing: All prices displayed on product pages include applicable taxes. Shipping fees and handling charges are displayed separately during checkout.

Payment Methods: Credit card

Payment Timing: Payment is processed at the time of order placement.

Shipping & Delivery: Items are typically shipped within 5-20 business days after order confirmation, depending on the shipping destination. Estimated delivery times: Japan (5-14 business days), United States (7-20 business days). For more details, please see our Shipping Policy.

Return Policy: We offer refunds only (no replacements or reshipments) if you contact us within 7 days after delivery and we can confirm the issue. We do not accept returns or refunds due to customer preference. Please refer to our Cancellation Policy and Returns & Refunds section for complete details.

Cancellation: Orders can only be cancelled before shipment. Once an order has been processed for shipment, it cannot be cancelled. Please refer to our Cancellation Policy for details.